[Remote] Implementation Manager, NAMER

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Note: The job is a remote job and is open to candidates in USA. Rippling is a leading company that provides a unified workforce platform for managing HR and IT functions. The Implementation Manager will work closely with clients to implement and drive the adoption of Rippling's products, ensuring alignment with their business objectives and enhancing customer experience through tailored guidance and support.


Responsibilities

  • Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
  • Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
  • Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
  • Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
  • Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
  • Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

Skills

  • 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
  • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
  • Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
  • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Benefits

  • Competitive salary
  • Benefits
  • Equity

Company Overview

  • Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.

    • Company H1B Sponsorship

  • Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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