Care Team Representative, Weekend

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<p>By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.</p><p></p><p>Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies</p><p>Certified as a Great Place to Work®</p><p><span style="font-size:14px">Fortune Best Workplaces in Financial Services & Insurance</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Care Team Representative, Weekend<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Care Team Weekend Schedules</h2><p></p><p><span>Weekend Shifts - various shift times/days but will include a Sat and/or Sun,and weekday shifts as well. </span></p><p></p><p><b>Entry-level, Care Team Representative</b></p><p>Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?</p><ul><li><p>A stable and consistent work environment in an office and/or virtual setting</p></li><li><p>A training program to learn how to help employees and customers from some of the world’s most reputable brands.</p></li><li><p>An assigned mentor and manager who will guide you on your career journey.</p></li><li><p>Career development and promotional growth opportunities through increasing responsibilities</p></li><li><p>A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.</p></li></ul><p></p><p><span>See what a day in the life of a Care Team Representative is like: </span><a href="https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw?" target="_blank" rel="noopener noreferrer">SED23026 - Mariah_01-09-24 (vidyard.com)</a><span> &</span><span><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fshare.vidyard.com%2Fwatch%2FVCLjdFEUwPccjWaBtjLmwX&data=05%7C01%7CBeca.Mayr%40Sedgwick.com%7Cf2e0aa7b188c4b1e947f08db892c62e0%7Cc2133cc5d9c24b6d8b3bdce7e1b4ac91%7C0%7C0%7C638254595964220542%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=U5arGtRrCLFf9jOsLrZzUPlYJgZsvVse1QvOKKVx5gA%3D&reserved=0" target="_blank" rel="noopener noreferrer"><span><span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX</span></span></span></span></span></span></span></span></a></span></p><p></p><p><span>Learn more about our Care Team: </span><a href="https://view.ceros.com/sedgwick/care-team/p/1" target="_blank" rel="noopener noreferrer">Care Team (ceros.com)</a></p><p></p><p><b>PRIMARY PURPOSE OF THE ROLE: </b></p><p>To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.</p><p></p><p><b>ARE YOU AN IDEAL CANDIDATE? </b></p><p>We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.<br> </p><p><b>ESSENTIAL RESPONSIBLITIES MAY INCLUDE </b></p><ul><li><p>Provide excellent customer service to external customers and internal support to an assigned team.</p></li><li><p>Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.</p></li><li><p>Provide detailed notes on phone calls, and track and code documentation according to standard processes.</p></li><li><p>Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.</p></li><li><p>Resolve issues with one call/ one-person responses.</p></li><li><p>Investigate customer feedback.</p></li><li><p>Track trends</p></li><li><p>Assist with developing <span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">corrective/preventative</span></span></span></span></span></span></span> actions.</p></li><li><p>Perform administrative tasks.</p></li></ul><p></p><p><b>QUALIFICATIONS </b></p><ul><li><p>Education & Licensing: High school diploma or GED required.</p></li><li><p>Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required</p></li><li><p>PC literate, including Microsoft Office products, Windows environment.</p></li><li><p>Must meet minimum typing requirements.</p></li><li><p>Experience: Clerical or customer service experience or equivalent combination of education and experience preferred</p></li></ul><p></p><p><b>TAKING CARE OF YOU </b></p><ul><li><p>Entry-level colleagues are offered a world class training program with a comprehensive curriculum.</p></li><li><p>An assigned mentor and manager that will support and guide you on your career journey.</p></li><li><p>Career development and promotional growth opportunities</p></li></ul><p></p><p><b>APPLICATION PROCESS</b></p><p></p><p>You will complete a recorded video interview as part of <span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">our application process.</span></span></span></span></span></span></span> Upon completion of the video interview and <span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">application submittal, you</span></span></span></span></span></span></span> <span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">will receive an</span></span></span></span></span></span></span> email confirmation that your application was successfully completed. If you do <span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">not receive an</span></span></span></span></span></span></span> email notification, please log back into your candidate account and submit your <span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">application. Our</span></span></span></span></span></span></span> team will give careful consideration while reviewing your application and information you provided against the position’s criteria. If there is mutual interest, we will contact you directly.</p><p></p><p>Work environment requirements for entry-level opportunities include –<br>Physical: Computer keyboarding<br>Auditory/visual: Hearing, vision and talking.<br>Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.</p><p></p><p><i>As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.00). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.</i></p><p>#entrylevel</p><p>#contactcenterrep</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.</p><p style="text-align:inherit"></p><h2><span>If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. </span></h2>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...