United Airlines Customer Service Representative - $27-$35/Hour - Remote and Honolulu Locations - Industry Leader in Aviation with Comprehensive Benefits and Growth Opportunities

Other Jobs To Apply

Join the United Airlines Team: Deliver Exceptional Customer Experiences and Grow Your Career United Airlines is revolutionizing the aviation industry with a shared purpose of connecting people and uniting the world. As a global organization operating in hundreds of locations with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly. Our diverse and inclusive team is the key to achieving this mission, and we're looking for talented Customer Service Representatives to join our crew. About United Airlines At United Airlines, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we invest in their growth and well-being through competitive benefits packages, professional development opportunities, and a dynamic work environment. From employee-run business resource groups to world-class benefits, 401(k), and travel privileges, United Airlines is a unique place to work and build your career. Job Summary We're seeking friendly, approachable, and customer-focused individuals to join our team as Customer Service Representatives. As the face of United Airlines, you'll interact with domestic and international customers, providing exceptional service, solving travel problems, and making their journey memorable. If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and growing your career, we want to hear from you! Key Responsibilities Interact with customers in a kind, helpful, and professional manner to craft memorable experiences and build customer loyalty Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when customers have been inconvenienced Work daily with a safety mentality, ensuring we hold ourselves and each other to the highest standards Navigate challenges through being resilient, adaptable, and composed under pressure Collaborate with colleagues, assist with new processes and technologies, and contribute to a positive team environment Greet customers, handle ticketing and luggage, and provide solutions to travel-related issues Maintain a high level of product knowledge and stay up-to-date on airline policies, procedures, and services Requirements and Qualifications Essential Qualifications: High school diploma, GED, or equivalent required Minimum of 18 years old Comfortable working with computers, mobile devices, and new technologies Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage Ability to obtain a SIDA badge and meet airport requirements for badging Legally authorized to work in the United States without sponsorship Ability to meet the company's attendance requirements and uniform and appearance standards Preferred Qualifications: Previous customer service experience in a similar industry (e.g., airlines, hospitality, or retail) Experience working in a fast-paced, dynamic environment Knowledge of airline operations, travel industry, or customer service principles Ability to work in a remote or Honolulu location What We Offer Compensation and Benefits: Competitive salary: $27-$35/hour Comprehensive benefits package, including: 401(k) and pension plan Health insurance and employee assistance program Travel privileges: fly United for free - domestic and international - and bring friends and family too! Opportunities for overtime and flexible scheduling Seniority-based pay raises and additional compensation for shift differential and overtime Growth and Development: Opportunities to learn and grow into leadership roles, with over half of our leaders starting in operations Professional development programs and training Collaborative and dynamic work environment Why Join United Airlines? At United Airlines, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we invest in their growth and well-being. By joining our team, you'll have the opportunity to: Make a meaningful impact on customers' lives Grow your career in a dynamic and fast-paced industry Work with a diverse and inclusive team Enjoy comprehensive benefits and travel privileges Take the Next Step Are you ready to join our team and deliver exceptional customer experiences? Apply now and let's discuss how you can become a vital part of our success story. Don't miss this opportunity to take your career to new heights! Apply today and start your journey with United Airlines. Apply for this job  

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...